The whole guest experience. Before, during, and after.
Perchly GXM is the layer that runs every guest relationship. From the first message a guest gets after booking, all the way to the moment they decide to come back.
Most properties only show up for two hours of the entire stay.
A guest's relationship with you starts the moment they book and keeps going long after they leave. Most hotels only meet them at the front desk. That is the gap GXM closes.
The booking goes cold.
Guests book and then go dark for weeks. No upsells. No anticipation built. The most valuable window of the stay gets wasted on a confirmation email.
The front desk becomes a queue.
Every check-in, every towel, every restaurant question funnels through two people at a counter. Lines build. Guests wait. Your team stops doing hospitality and starts doing logistics.
Then the relationship just ends.
Guests check out and most properties never speak to them again. No review ask, no rebook nudge. A great stay turns into nothing, and the next OTA booking starts the cycle from zero.
One platform. Three connected phases.
GXM runs the whole guest journey end to end. Each phase hands off cleanly to the next, so nothing gets dropped and no guest moment is wasted.
Build anticipation. Sell early.
The window between booking and arrival is when excitement is highest and wallets are most open. Use it.
- Welcome guests the moment they book
- Sell room upgrades and add-ons early
- Surface property amenities they did not know about
Run the stay without the queue.
Every guest interaction during the stay, handled. The front desk stops being a bottleneck. Staff get to actually host.
- Check in from the guest's phone
- Answer requests instantly, around the clock
- Route real needs to the right team member
Keep the relationship alive.
Most guests forget you the day they check out. Stay in their pocket. Earn the next booking before they ever look at an OTA again.
- Ask for the review at the right moment
- Bring past guests back with smart nudges
- Build a direct-booking guest list that compounds
Set the experience up before they walk in.
A guest starts thinking about their stay the minute they book. Use that window to add real value, drive real revenue, and walk them in already excited.
Take care of every moment of the stay.
From check in to checkout, every guest request, every small detail, every helpful nudge is handled. Your team stops working the counter and starts doing real hospitality.
Digital Check-In
Let guests check in directly from their own phone. No lobby line, no front desk wait, just a smooth start to the stay.
- ID and signature handled on mobile
- Room ready notifications in real time
Real-Time Guest Support
Help guests instantly throughout their entire stay. Questions get answered, requests get routed, nothing falls through the cracks.
- Always-on chat across SMS and WhatsApp
- Smart routing to the right team member
Transport & Itinerary Assist
Help guests get there and around the city easily. Airport pickups, dinner reservations, local recommendations, all in one place.
- Curated local picks tied to your brand
- Itineraries built around length of stay
Turn one stay into the next.
Most hotels lose touch the minute a guest walks out. With Perchly, the relationship keeps going, the reviews keep stacking, and most guests keep coming back direct.
Review Engine
Turn happy stays into glowing five-star reviews. Requests go out at the right moment, to the right guests, on the right channel.
- Triggered when sentiment is highest
- Pushed straight to Google, Booking, TripAdvisor
- Bad signals caught privately, before they go public
Rebook Engine
Bring past guests back with timely gentle nudges. The right offer, at the right moment, with no nagging.
- Smart timing based on stay history
- Direct booking links, no OTA tax
- Personalised offers tied to past behaviour
Three phases. One continuous system.
Each phase feeds the next. Upsell data informs the stay. Stay data informs the review ask. Review data informs the rebook. The whole loop compounds.
- Pre-Arrival Upsell Engine
- Digital Check-In
- Real-Time Guest Support
- Transport & Itinerary Assist
- Review Engine
- Rebook Engine
When the full loop runs, the numbers move.
Pre-arrival selling lifts revenue per guest. In-stay support drops front desk load. Post-stay engagement pulls bookings off the OTAs. All from one platform.
Higher revenue per stay
Upsells and add-ons sold while guests are most engaged, before they ever walk in.
Lighter front desk load
Check-ins, questions, and routine requests move to mobile and self-serve.
More five-star reviews
Caught at peak sentiment, sent to the right channel, with bad signals routed privately first.
More direct rebookings
Past guests come back through your channel, not the OTA, with no commission lost.
Plugs into the systems you already run. No rip and replace.
GXM sits on top of your existing PMS, channel manager, and booking engine. Your team keeps the tools they know. Guests get the experience they expect.
- Two-way sync with your property management system
- Pulls bookings and guest data automatically
- Set up in days, not months
See it running on your property.
Book a 15 minute call. We will show you how Perchly GXM looks for the kind of guests you actually host, on the kind of property you actually run. No generic demos, no slide deck theatre.
Book A Demo15 minute call No commitment Quote within one business day